Strategies 6-8

Strategy 6
• Techniques for working with difficult behaviors. 1. Take responsibility for your own attitudes and behaviors, including those that trigger difficult behaviors of others. 2. Listen to what they are saying and observe what they are doing empathetically, in an effort to understand what may be taking place beneath the surface of their behavior. 3. Communicate honestly to them that what they are doing is difficult for you to handle and suggest and alternative. By taking these steps I will improve my character, skills, communications, and relationships.
Strategy 7
• The five steps in creative problem solving are to first admit you have a problem and decide to solve it. Next, collaboratively define and clarify the problem. Afterwards, jointly analyze, categorize, and prioritize the problem. Then, invent solutions that satisfy everyone’s interests. Finally, jointly act, evaluate results, acknowledge efforts, and celebrate successes.
Strategy 8
• Winston Churchill, in the midst of war, famously defined success as “proceeding from failure to failure with undiminished enthusiasm.”