There are three ways of defining the conflict. 1. Identifying the problem as a difficult person. 2. identifying the problem as a difficult personality. 3. identifying the problem as a difficult behavior.
Number 1 refers to the person that we are in conflict with as problem people.
Number 2 refers to the person that we are in conflict with as having a difficult personality.
Number 3 refers to the person that we are in conflict with as having a difficult behavior.
Strategies for Changing Difficult Behaviors are surfacing the conflict, coaching, teamwork, process awareness, constructive feedback, problem-solving, shared responsibility, and support for change.
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