What is Mediation? A third-person mediator who can assist in communicating and collaborating with both conflicting parties.
Why Mediation Works? Mediation stops people from arguing or decreases the argument. Mediation is successful because it allows both parties to be aware of the others needs and feelings in a real way and it brings people together instead of dividing them.
Reaching Closure... Closure is necessary, even if the conflict is still in existence. Page 308 reveals that stopping a conflict means to temporarily stop the fight; completion means to settle; and closure means ending the conflict. To truly come to a closure, the parties will need to go through three steps. First, be willing to acknowledge your role in the conflict. Second, be willing to recognize yourself and opponent as a human being. Third, forgive yourself and opponent.
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