On page 36, the book states: “Each of us filters what we hear through a largely unconscious unspoken backdrop of personal history, culture, and context that profoundly shapes the way we understand and interpret events and communications. We all lend a personal shape to reality and interpret it according to our own experiences, needs, desires, and expectations.”
This excerpt is especially important to keep in mind in any line of work, but especially athletics because of the wide variety of people with which we deal. Athletes come from all sorts of background and upbringings that can alter the perception of what we say. Being mindful of the way we say things is the first step in avoiding any misinterpretations. Another thing that you should do regardless of trying to establish effective lines of communication is getting to know your athletes (or co-workers in a mainstream job). Take some time to converse with them and get to know them so you have an idea of how their personal experiences will shape what you say to them.
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